AK| Bulletin B 25-05 issued by the Alaska Division of Insurance, addresses concerns about the safety of insurance company employees in grievance communications. It permits health insurers to replace full employee names with partial names or unique identifiers in consumer-facing grievance communications, provided the reviewers can still be tracked internally. This temporary measure, expiring on January 24, 2026, aims to mitigate threats while ensuring compliance with grievance regulations.
Key Points:
- Insurers may use first names and initials or alternative identifiers for employees in grievance communications to protect their safety, with internal tracking required.
- Full reviewer details must be provided to the Division upon request and will remain confidential under state law.