PA | Consistent with Governor Josh Shapiro’s commitment to protect consumers, the Pennsylvania Insurance Department (PID) today reminds insurers of the Department’s expectations and their obligations to conduct a physical inspection to confirm the type and extent of damage to a roof supposedly evidenced by aerial imagery.
PID has received consumer complaints regarding insurers using aerial imagery canceling or not renewing policies due to the condition of their roofs. The Department found that the aerial images in question often did not clearly demonstrate significant roofing degradation or damage, but merely showed discoloration, streaking, or other cosmetic issues that should not be the sole basis for canceling or nonrenewing insurance policies.